The Authority is the statutory body mandated to license and to regulate electronic communications activities and services in the country.The National Communications Authority (NCA), was established by an Act of Parliament, Act 524 in December 1996, which has been repealed and replaced by the National Communications Authority Act, 2008 (Act 769). The Authority is the statutory body mandated to license and to regulate electronic communications activities and services in the country.
A world-class communications regulator that facilitates innovative, reliable and sustainable communication solutions to meet stakeholders’ expectations.
Regulate the communications industry in a forward-looking and transparent manner that promotes fair and sustainable competition, stimulates innovation, encourages investment, protects stakeholders’ interests and facilitates universal access to quality communications services for national development.
Communications for Development
WHAT NCA DO
- Grant Licenses and Authorisations for Operation of Communication Systems and Services. NCA allocates, assigns, and regulates the use of frequencies in conformity with development strategies for the communications industry. We also monitor the frequency to identify cases of interference, and take action against illegal broadcasters and users of unauthorised wireless devices.
- Ensure Fair Competition Among Licensees. The Authority promotes and ensure fair competition in the telecommunications industry. This include implementing policy on competition within the remit of the Authority. NCA promotes fair competition and protects communications services providers from misuse of market power or anti-competitive and unfair practices by other service providers. The Authority is also vested with concurrent powers to deal with anti-competitive behavior in broadcasting, use of spectrum and telecommunications.
- Establish and Monitor Quality of Service Indicators for Service Providers. The Authority continuously strives to ensure that consumers get good quality from any telecommunications services. The Authority routinely conducts network end-to-end quality of service monitoring exercises throughout the nation. The result of quality of service surveys are used for compliance and enforcement purposes, thereby ensuring that consumers are provided with excellent service throughout Ghana.
- Educate and Protect Consumers. The Authority ensures consumers are protected by providing safeguard mechanisms for seeking redress on telecom issues. Acting as a neutral arbitrator, NCA examines and resolves complaints and disputes between subscribers, licensed operators or any other person involved in the communications industry.
- Authorise Type Approval and Enforce Equipment Standards. Equipment Standards and Type Approvals are administrative but technical requirement for vendors, manufactures, dealers and network service providers. This is to proof that their communications equipment that are sold, used and meant to be connected to the public networks have met the required national and international standards. It is aimed at ensuring that communication equipment used in the country are safe secured and meet the required standard.
- Coordinate Frequency Use Among Neighbouring Countries. To ensure good quality of service for consumers, the Authority constantly engages in international frequency coordination with neighboring countries particularly Burkina Faso, Cote D'Ivoire and Togo. This is to ensure that telecommunications services and broadcasting services provided in our country are not interfered with by other transmitting signals from these countries.
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